Important Security Advisory
APEXIR Services personnel, representatives, and automated systems will never ask for payment card numbers, bank account numbers, passwords, or Social Security numbers over the phone, email, or online forms. All service fees are settled directly with your independent service provider after service completion.
Information We Collect
When you submit a service inquiry through our website, phone hotline (1866-275-6104), or scan-to-call interfaces, we collect only the information necessary to evaluate your household service request and coordinate with a qualified independent service professional.
Specifically, we collect:
Contact Details
Your name (salutation, first name, last name), email address, and telephone number.
Location Data
Your postal zip code to identify service coverage and assign the closest verified regional provider.
Service Request Information
Selected trade categories (Appliance Repair, Electrical, Plumbing, Insulation, Hardware), preferred appointment dates & times, and issue descriptions.
Technical Diagnostic Data
Non-personally identifiable diagnostic data including browser type, timestamp of submission, and device screen size for responsive presentation.
How We Use Your Information
The information you provide is utilized strictly for service coordination and customer communication purposes:
We do not sell, rent, lease, or monetize your personal contact information to third-party advertisers, data brokers, or marketing syndicates.
Third-Party Service Provider Coordination
APEXIR operates as an intake and coordination facilitator. To fulfill your service request, we share the necessary intake data (customer name, contact number, zip code, requested service, and problem description) with third-party service contractors in our network.
All participating providers in our network agree to use customer contact details exclusively for scheduling and executing the requested repair or installation appointment. Once the contractor initiates direct contact, subsequent interactions and on-site terms are subject to their operational policies.
Cookies & Local Storage
Our platform utilizes minimal, privacy-centric storage mechanisms designed for seamless user experience:
Data Retention & Security Protections
We employ modern encryption standards (TLS/HTTPS in transit) and strict security access controls that prevent unauthorized public modification or unauthorized indexing of customer records. Information is retained only as long as necessary to fulfill coordination requests and address warranty or recordkeeping obligations.
Your Rights & Contact Channels
You retain the right to inquire about your submitted data, request corrections to your contact record, or request complete removal from our dispatch records. To exercise these rights or raise questions regarding our privacy practices:
APEXIR Privacy & Verification Desk
Mon – Fri • 10:00 AM – 7:00 PM EST